Returns & Exchanges

At Sana Diamonds, we want you to love your jewelry. If you're not completely satisfied with your purchase, we offer returns and exchanges within 30 days of delivery.

Eligibility

• Items must be in original, unworn condition with all tags and packaging.
• Custom or personalized items (engraved, resized, or special orders) are final sale.
• Items must be returned within 30 days of the delivery date.

How to Initiate a Return

1. Email us at sdsana2020@yahoo.com with your order number and reason for return.
2. We'll provide a prepaid return shipping label (domestic US orders).
3. Ship the item back in its original packaging.

Refunds

Once we receive and inspect your return, we'll process your refund within 5–7 business days to your original payment method. Shipping costs are non-refundable unless the return is due to our error.

Exchanges

If you'd like to exchange for a different size or style, please contact us and we'll arrange the exchange at no additional shipping cost.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos. We'll replace the item or issue a full refund at no cost to you.