FAQ
ask us anything

frequently asked questions

Can I place a custom order?

Yes! We work with customers on custom pieces. Email us at sdsana2020@yahoo.com with your vision and budget, and we'll create something special for you.
How do I care for my jewelry?

See our Jewelry Care Guide for tips on keeping your pieces looking their best.
Do you offer financing or layaway?

We offer Shop Pay installments on qualifying orders. For in-store layaway options, please contact us directly.
Do you ship outside of Alabama?

Yes, we ship to all 50 US states. See our Shipping Policy for delivery times and rates.
Can I return or exchange a purchase?

Absolutely. We accept returns and exchanges within 30 days of delivery. See our Refund Policy for full details.
Do you offer ring sizing?

Yes! We offer free ring sizing on most styles. If you're unsure of your size, visit us in-store or email us for a free sizing guide.
Are your diamonds and gemstones real?

Yes. All diamonds and gemstones sold at Sana Diamonds are genuine unless explicitly stated otherwise (e.g., cubic zirconia or moissanite items are clearly labeled).